Mapfre has developed a new communication channel in order to meet also in Spanish sign language to deaf and hearing impaired. With this service, users can connect via webcam with a sign language interpreter will transmit real-time directly or management consulting to 'call center' of the insurer.
The initiative has been undertaken in collaboration with the CNSE (National Confederation of Deaf People), which has put at the disposal of its insurance group video platform SVIsual interpretation. This also allows use Spanish sign language or choose other modes of communication: the sign and voice, instant messaging, chat or video mail.
Juan Carlos Rondeau, director of the Center for Customer Mapfre Familiar. clarifies that "Mapfre bet on innovation continues and we are pioneers in multi-channel customer care," and says that "this initiative, and thanks to new technologies, we can provide to deaf communication alternatives tailored to their needs, also contributes greater autonomy. "
On the other hand, Alberto Manzano, president of Fundación Mapfre, has received the Distinguished Cross 1st Class of the Order of San Raimundo de Peñafort, which recognizes the merits of the people involved in the field of legal action and any related activities with the law. The Deputy Minister of Justice, Purification Morandeira Carreira, gave him the distinction Alberto Manzano in the auditorium of Mapfre Foundation.
Mapfre's president, Jose Manuel Martinez, in charge of performing the laudatio, said Alberto Manzano is a unique and irreplaceable figure in the history of the Insurance Business Law and Spanish: "His extraordinary career, his personal category and humanity, which cause all we have related to it feel toward him enormous respect, admiration, appreciation and affection. "
The initiative has been undertaken in collaboration with the CNSE (National Confederation of Deaf People), which has put at the disposal of its insurance group video platform SVIsual interpretation. This also allows use Spanish sign language or choose other modes of communication: the sign and voice, instant messaging, chat or video mail.
Juan Carlos Rondeau, director of the Center for Customer Mapfre Familiar. clarifies that "Mapfre bet on innovation continues and we are pioneers in multi-channel customer care," and says that "this initiative, and thanks to new technologies, we can provide to deaf communication alternatives tailored to their needs, also contributes greater autonomy. "
On the other hand, Alberto Manzano, president of Fundación Mapfre, has received the Distinguished Cross 1st Class of the Order of San Raimundo de Peñafort, which recognizes the merits of the people involved in the field of legal action and any related activities with the law. The Deputy Minister of Justice, Purification Morandeira Carreira, gave him the distinction Alberto Manzano in the auditorium of Mapfre Foundation.
Mapfre's president, Jose Manuel Martinez, in charge of performing the laudatio, said Alberto Manzano is a unique and irreplaceable figure in the history of the Insurance Business Law and Spanish: "His extraordinary career, his personal category and humanity, which cause all we have related to it feel toward him enormous respect, admiration, appreciation and affection. "
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